You are welcome to raise a concern.

You may raise a concern about communication, privacy, professional conduct, accessibility, fees, booking arrangements or any part of your experience with Change In Mind.

If you feel able, contact Rachel directly by email or phone. Include only the information you are comfortable sharing through that channel. You may also ask for communication in writing or bring a support person into an agreed conversation.

Rachel will listen, clarify the concern where needed and consider what response or next step may be appropriate. Raising a concern will not be used to pressure you to continue therapy.

If you do not feel comfortable raising the matter directly, or believe it has not been resolved, you may seek independent advice or contact an appropriate health complaints or professional standards body.

For a concern specifically about Halaxy’s handling of your personal information, use the complaint details in Halaxy’s Australian privacy policy.

For a question about personal information held by Change In Mind, see the privacy page.